Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

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Lt. Gen. Robert Miller, U.S. Air Force Surgeon General, presents Brig. Gen. (Dr.) Thomas Harrell, 59th Medical Wing commander, with the Distinguished Service Medal at Wilford Hall Ambulatory Surgical Center, Joint Base San Antonio-Lackland, Texas, Oct. 11, 2023. He was recognized for his outstanding leadership and accomplishments achieved when he served as the Air Force Medical Readiness Agency commander. Harrell also currently serves as the Defense Health Network Central director, the San Antonio Market director, and the Air Force Medical Agency Alpha lead. (U.S. Air Force photo by Senior Airman Melody Bordeaux)


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Lt. Gen. Robert Miller, U.S. Air Force Surgeon General, presents Brig. Gen. (Dr.) Thomas Harrell, 59th Medical Wing commander, with the Distinguished Service Medal at Wilford Hall Ambulatory Surgical Center, Joint Base San Antonio-Lackland, Texas, Oct. 11, 2023. He was recognized for his outstanding leadership and accomplishments achieved when he served as the Air Force Medical Readiness Agency commander. Harrell also currently serves as the Defense Health Network Central director, the San Antonio Market director, and the Air Force Medical Agency Alpha lead. (U.S. Air Force photo by Senior Airman Melody Bordeaux)

Related Imagery
U.S. Air Force Brig. Gen. Gwendolyn A Foster, 59th Medical Wing Commander, addresses attendees during a science and technology symposium hosted by the 59th Medical Wing at Joint Base San Antonio–Lackland, Texas, on Jan. 6, 2026.
Visitors enter the rear cargo bay of a simulated military transport aircraft during a public engagement event at Joint Base San Antonio–Lackland, Texas, on Jan. 6, 2026.
Personnel from the 59th Medical Wing and civilian observers examine in-flight medical equipment aboard a military aircraft during a demonstration at Joint Base San Antonio–Lackland, Texas, on Jan. 6, 2026.
A group of 59th Medical Wing Airmen place a simulated patient and secure their liter onto a KC-135 Stratotanker, Joint Base San Antonio-Kelly Field Annex, Texas, June 18, 2024.
Master Sgt. Anthony Eberly, 59th Medical Wing volunteer services coordinator, introduces volunteer Seong Riopel to the PACU/Same Day Surgery clinic staff at the Wilford Hall Ambulatory Surgical Center, Joint Base San Antonio–Lackland, Texas, Dec. 4, 2025.
Master Sgt. Anthony Eberly, 59th Medical Wing volunteer services coordinator, reviews information desk procedures with volunteer Sharon Disler at the Wilford Hall Ambulatory Surgical Center, Joint Base San Antonio–Lackland, Texas, Dec. 4, 2025.
The Bird respirator Mark 7 dates from the 1950s and was once a standard piece of equipment in hospitals.
Dr. Forrest Bird, pioneering aviator and inventor, in flight gear.
A SimX virtual reality headset rests on a table during a demonstration at Wilford Hall Ambulatory Surgical Center, Joint Base San Antonio-Lackland, Texas, Sept. 5, 2025.
A display shows the virtual environment during a demonstration of SimX’s Virtual Reality Operational Medical Training at Wilford Hall Ambulatory Surgical Center, Joint Base San Antonio-Lackland, Texas, Sept. 5, 2025.
Col. Tracy Bozung, 59th Medical Wing deputy commander works with Retired Col. Cheryl Lockhart, senior military advisor for SimX, during a demonstration of SimX’s Virtual Reality Operational Medical Training at Wilford Hall Ambulatory Surgical Center, Joint Base San Antonio-Lackland, Texas, Sept. 5, 2025.
The 59th Medical Wing transitions from Air Education and Training Command to Air Force Medical Command on Sept. 9, 2025
Senior Airman Melody Bordeaux
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AFSG, medical, 59mdw, readiness, AFMRA



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