Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

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A patient sits in front of an autorefractor in the postoperative exam room to evaluate how her eye is healing after receiving manual small incision cataract surgery.


Surgeons Restore Sight and Forge Connections in Panama

A patient sits in the postoperative exam room as an ophthalmologist uses an autorefractor to measure how light is affected as it reflects through the eyeball after receiving manual small incision cataract surgery at Regional Hospital Dr. Luis "Chicho" Fabrega in Santiago de Veraguas, Panama, July 18, 2023. The Ophthalmology Medical Readiness Training Exercise (MEDRETE)- Panamax Alpha 2023, an annual TriService mission led by U.S. Southern Command, aimed to enhance the skills and operational readiness of team members by immersing them in a range of prevalent chronic eye conditions in the region. (U.S. Air Force photo by Staff Sgt. Kelsey Martinez)

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U.S. Air Force Brig. Gen. Gwendolyn A Foster, 59th Medical Wing Commander, addresses attendees during a science and technology symposium hosted by the 59th Medical Wing at Joint Base San Antonio–Lackland, Texas, on Jan. 6, 2026.
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Personnel from the 59th Medical Wing and civilian observers examine in-flight medical equipment aboard a military aircraft during a demonstration at Joint Base San Antonio–Lackland, Texas, on Jan. 6, 2026.
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A SimX virtual reality headset rests on a table during a demonstration at Wilford Hall Ambulatory Surgical Center, Joint Base San Antonio-Lackland, Texas, Sept. 5, 2025.
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Col. Tracy Bozung, 59th Medical Wing deputy commander works with Retired Col. Cheryl Lockhart, senior military advisor for SimX, during a demonstration of SimX’s Virtual Reality Operational Medical Training at Wilford Hall Ambulatory Surgical Center, Joint Base San Antonio-Lackland, Texas, Sept. 5, 2025.
Senior Airman Ebenezer Owusu Arthur, 59th Medical Wing, displays a Commanders Cup medal and Most Valuable Player award following his performance in a military soccer tournament in Utah.
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Don’t forget to keep your family’s information up to date in DEERS!