Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

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A team of military ophthalmologists discuss surgical approach of manual small incision cataract surgery during a training mission to Regional Hospital Dr. Luis "Chicho" Fabrega in Santiago de Veraguas, Panama, as part of a three-week mission that occurred on July 17, 2023.


Global Health Engagement Panamax Alpha 2023

A team of worldwide military ophthalmologists and medical personnel observe a Manual Small Incision Cataract Surgery taking place at Regional Hospital Dr. Luis "Chicho" Fabrega in Santiago de Veraguas, Panama, as part of a three-week mission that occurred on July 17, 2023. This mission, known as Panamax Alpha 2023, represents an annual joint service Ophthalmology Medical Readiness Training Exercise (MEDRETE) led by the U.S. Army Southern Command. Its primary goal is to restore sight to individuals within the community who are affected by cataracts and pterygiums, thereby enhancing their overall quality of life. (U.S. Air Force photo by Staff Sgt. Kelsey Martinez)

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A SimX virtual reality headset rests on a table during a demonstration at Wilford Hall Ambulatory Surgical Center, Joint Base San Antonio-Lackland, Texas, Sept. 5, 2025.
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Senior Airman Ebenezer Owusu Arthur, 59th Medical Wing, displays a Commanders Cup medal and Most Valuable Player award following his performance in a military soccer tournament in Utah.
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Don’t forget to keep your family’s information up to date in DEERS!