Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

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Chief Master Sergeant of the Air Force #5 (ret.) Robert Gaylor presents Chief Master Sgt. Kristy Earls, 59th Medical Wing command chief (left), and Cody Kirksey, 59th MDW protocol chief (middle), with a memo he wrote, Bob Gaylor’s 25 Words, at Wilford Hall Ambulatory Surgical Center, Joint Base San Antonio-Lackland, Texas, Aug. 2, 2023. Gaylor became Chief Master Sergeant of the Air Force on Aug. 1, 1977 and retired July 31, 1979. (U.S. Air Force photo by Senior Airman Melody Bordeaux)


CMSAF #5 Robert Gaylor shares “three words” with 59th MDW

Chief Master Sergeant of the Air Force #5 (ret.) Robert Gaylor presents Chief Master Sgt. Kristy Earls, 59th Medical Wing command chief (left), and Cody Kirksey, 59th MDW protocol chief (middle), with a memo he wrote, Bob Gaylor’s 25 Words, at Wilford Hall Ambulatory Surgical Center, Joint Base San Antonio-Lackland, Texas, Aug. 2, 2023. Gaylor became Chief Master Sergeant of the Air Force on Aug. 1, 1977 and retired July 31, 1979. (U.S. Air Force photo by Senior Airman Melody Bordeaux)

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U.S. Air Force Brig. Gen. Gwendolyn A Foster, 59th Medical Wing Commander, addresses attendees during a science and technology symposium hosted by the 59th Medical Wing at Joint Base San Antonio–Lackland, Texas, on Jan. 6, 2026.
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Personnel from the 59th Medical Wing and civilian observers examine in-flight medical equipment aboard a military aircraft during a demonstration at Joint Base San Antonio–Lackland, Texas, on Jan. 6, 2026.
A group of 59th Medical Wing Airmen place a simulated patient and secure their liter onto a KC-135 Stratotanker, Joint Base San Antonio-Kelly Field Annex, Texas, June 18, 2024.
A SimX virtual reality headset rests on a table during a demonstration at Wilford Hall Ambulatory Surgical Center, Joint Base San Antonio-Lackland, Texas, Sept. 5, 2025.
A display shows the virtual environment during a demonstration of SimX’s Virtual Reality Operational Medical Training at Wilford Hall Ambulatory Surgical Center, Joint Base San Antonio-Lackland, Texas, Sept. 5, 2025.
Col. Tracy Bozung, 59th Medical Wing deputy commander works with Retired Col. Cheryl Lockhart, senior military advisor for SimX, during a demonstration of SimX’s Virtual Reality Operational Medical Training at Wilford Hall Ambulatory Surgical Center, Joint Base San Antonio-Lackland, Texas, Sept. 5, 2025.
Senior Airman Ebenezer Owusu Arthur, 59th Medical Wing, displays a Commanders Cup medal and Most Valuable Player award following his performance in a military soccer tournament in Utah.
Senior Airman Ebenezer Owusu Arthur, 59th Medical Wing central sterile processing technician, poses for a portrait at Wilford Hall Ambulatory Surgical Center.
Senior Airman Ebenezer Owusu Arthur, 59th Medical Wing, takes a penalty kick during a photo shoot recognizing his achievements at a military-only soccer tournament in Utah.
Don’t forget to keep your family’s information up to date in DEERS!