Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the
MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

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Tech. Sgt. Miriam Hernandez, Senior Airman Deaja Ellis and Senior Airman Duver Navarro Narvaez, 359th Aerospace Medicine Squadron aerospace and operational physiology technicians, monitor and quiz students in a hypobaric chamber Jan. 28, 2020 at Joint Base San Antonio-Randolph, Texas.  Aerospace and operational physiology technicians help students mitigate mission and self-imposed stressors, such as diet and exercise habits, sleeping patterns, medications and smoking, and teach them how those factors can impact their performance. (U.S. Air Force photo by Tech. Sgt. Katherine Spessa)


200128-F-TY749-0056

Tech. Sgt. Miriam Hernandez, Senior Airman Deaja Ellis and Senior Airman Duver Navarro Narvaez, 359th Aerospace Medicine Squadron aerospace and operational physiology technicians, monitor and quiz students in a hypobaric chamber Jan. 28, 2020 at Joint Base San Antonio-Randolph, Texas. Aerospace and operational physiology technicians help students mitigate mission and self-imposed stressors, such as diet and exercise habits, sleeping patterns, medications and smoking, and teach them how those factors can impact their performance. (U.S. Air Force photo by Tech. Sgt. Katherine Spessa)

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Tech. Sgt. Katherine Spessa
200128-F-TY749-0056.JPG

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