Attention TRICARE beneficiaries!
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.
You may report issues to the DHA Global Service Center by calling 800-600-9332.

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Army Lt. Gen. Ronald Place, Director, Defense Health Agency, talks with Army Lt. Col. Elizabeth Markelz, Chief of Infectious Disease, and Army Lt. Col. Robert Walter, Chief of Pulmonary and Critical Care Medicine, at Brooke Army Medical Center, Fort Sam Houston, Texas, Jan. 20, 2021. Place said there is no location in DoD that has seen more COVID-positive cases or COVID-positive workload than the medical facilities at JBSA, lauding the relationship between the military health system here and their involvement in the community.

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Army Lt. Gen. Ronald Place, Director, Defense Health Agency, talks with Army Lt. Col. Elizabeth Markelz, Chief of Infectious Disease, and Army Lt. Col. Robert Walter, Chief of Pulmonary and Critical Care Medicine, at Brooke Army Medical Center, Fort Sam Houston, Texas, Jan. 20, 2021. Place said there is no location in DoD that has seen more COVID-positive cases or COVID-positive workload than the medical facilities at JBSA, lauding the relationship between the military health system here and their involvement in the community.

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