Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the
MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

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Capt. (Dr.) Robert Brooks, left, and Maj. (Dr.) Kent Miller, right, allergy and immunology fellows, pose for a photo with their 2022 Fellows in Training Bowl trophy in Louisville, Kentucky, Nov. 22, 2022.


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Capt. (Dr.) Robert Brooks, left, and Maj. (Dr.) Kent Miller, right, allergy and immunology fellows, pose for a photo with their 2022 Fellows in Training Bowl trophy in Louisville, Kentucky, Nov. 22, 2022. San Antonio Uniformed Services Health Education Consortium’s Allergy and Immunology fellowship program competes in a friendly competition known to its fellows as the Allergy/Immunology Fellows in Training Bowl held by the American College of Allergy, Asthma and Immunology. (Courtesy Photo)

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Airman 1st Class Joshua Rosario
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