Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

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Airman 1st Class Samantha Sim, 59th Surgical Operations Squadron ophthalmic technician, administers numbing drops to a patient at the Ophthalmology Clinic in Wilford Hall Ambulatory Surgical Center, Joint Base San Antonio-Lackland, Jan. 19, 2023. The 59th SGC tests and treats to prevent vision loss, promote a better quality of life and support a worldwide qualified force. (U.S. Air Force photo by Senior Airman Melody Bordeaux)

Feb. 6, 2023

Warrior Medic Highlight - A1C Samantha Sim

JOINT BASE SAN ANTONIO-LACKLAND, Texas — Airman 1st Class Samantha Sim, 59th Surgical Operations Squadron ophthalmic technician, was nominated to be the first Top Eye of October 2022 at the Ophthalmology clinic in Wilford Hall Ambulatory Surgical Center, Joint Base San Antonio-Lackland, Texas, Nov. 4, 2022. The Ophthalmology clinic started having Airman's Time on the first Friday of every month where they recognize one outstanding individual nominated as the Top Eye.

Betadine kills germs and assists in preventing infection in the eyes prior to an intra-ocular procedure.

June 29, 2021

59th MDW: Intra-ocular injections help prevent blindness

JOINT BASE SAN ANTONIO-LACKLAND, Texas — Pamela Singleton, 59th Surgical Operations Squadron Retina Clinic manager, grabs a betadine syringe for a patient at Wilford Hall Ambulatory Surgical Center, Joint Base San Antonio-Lackland, Texas, June 14, 2021. Betadine kills germs and assists in preventing infection in the eyes prior to an intra-ocular procedure. (U.S. Air Force photo by Airman

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