Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

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Tag: Sexual Assault Awareness and Prevention Month

1st Lt. Zizi Zemeheret, 59th Medical Operations Squadron social work fellow, and Lt. Col. Kirsten DeLambo, 59th Medical Operations Squadron psychological health director, demonstrates a staged counseling session in the Mental Health Clinic at Wilford Hall Ambulatory Surgical Center, Joint Base San Antonio-Lackland, Texas, April 23, 2024. In efforts to promote sexual assault awareness and prevention: speak out if witnessing harassment, utilize the various counseling options available to survivors, and be informed of the two available – Unrestricted and Restricted – reporting options. Unrestricted Reports enable adult victims of sexual assault to report crimes without requesting confidentiality for their allegations, while Restricted Reports allow adult victims of sexual assault to confidentially report the crime to specified individuals without initiating an investigation. (Air Force photo by Senior Airman Melody Bordeaux)

April 26, 2024

Empowering survivors: Confronting sexual assault, supporting healing, and promoting awareness

JOINT BASE SAN ANTONIO-LACKLAND, Texas — As April marks Sexual Assault Awareness and Prevention Month, it's important to acknowledge the issue at hand. A study conducted in February 2018 by RALIANCE, a national partnership dedicated to ending sexual violence, found that nationally, 81 percent of women and 43 percent of men reported experiencing some form of sexual harassment and, or, assault in their lifetime. These alarming statistics underscore the urgency for increased awareness and proactive measures to combat sexual violence. Remember, no matter your needs, you are not alone. Let's all speak out when we see something, raise awareness about sexual assault, and support survivors. For more information and resources contact your local JBSA SAPR Office and see the DOD SAPR Office. For immediate assistance, you can contact the JBSA SAPR Hotline at 210-808-7272 or DOD Safe Helpline at 877-995-5247.

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