Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

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Tech. Sgt. Carolina Guzman, 59th Medical Specialty Squadron Allergy and Immunizations section chief, prepares an influenza vaccine on Nov. 14, 2023, at Wilford Hall Ambulatory Surgical Center, Joint Base San Antonio-Lackland, Texas. Airman from multiple clinics and specialties volunteered to ensure the 59th Medical Wing surpasses the Department of Defense’s 90-percent vaccination goal and protect against influenza and potential complications. (U.S. Air Force photo by Senior Airman Melody Bordeaux)

Oct. 16, 2024

Flu shots available at Wilford Hall

JOINT BASE SAN ANTONIO-LACKLAND, Texas — All TRICARE beneficiaries can receive their influenza vaccine at Wilford Hall Ambulatory Surgical Center

Tech Sgt. Robert Carpenter, 59th Medical Wing Immunizations Clinic licensed vocational nurse, administers the influenza vaccine to a patient.

Nov. 10, 2020

Flu season is here: are you ready?

JOINT BASE SAN ANTONIO-LACKLAND, Texas — Moving into flu season, patients who haven't gotten the vaccine, there's still time. Flu season peaks in December and runs through February."According to the Centers for Disease Control and Prevention an annual flu vaccine is the best way to help protect against the flu, and its benefits include reducing the risk of illnesses, hospitalizations, and

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