Live in the West Region? There is now a referral approval waiver in place through March 31, 2025. Learn More
Also, you have until Feb. 28 to set up your payment info if you pay by EFT, credit card, or debit card. This is for TRICARE Prime, TRICARE Select, TYA, TRS, and TRR plans. If you miss this deadline, you will be disenrolled back to Jan. 1. Visit www.tricare.mil/west today.

Health Clinics

Prescription Refills - Gateway Bulverde Clinic Pharmacy Team


To request a prescription refill you can:

Option 1. Use the automated refill system

  • Call the automated refill phone system at 210-292-9995 or 800-469-7170
  • Listen to and follow the prompts for the "Gateway Bulverde Clinic Pharmacy"
  • When prompted for the prescription number, enter the information from your medication's label
  • Refills will be ready for pick-up after 1:00 p.m., three duty days after requested
  • If there are technical issues with the phone numbers listed above, call 726-215-9456 for Air Force-specific pharmacies
Option 2. Refill your medications using the MHS GENESIS Patient Portal
  • Log in to the MHS GENESIS Patient Portal
  • At the far right of the top menu tab you will see "Rx Refills"
  • Select "Rx Refills" to see a list of your medications with available refills
  • Refills will be ready for pick-up after 1:00 p.m., three duty days after requested
  • Additional information can be found at MHS GENESIS Prescription Refills
Don’t forget to keep your family’s information up to date in DEERS!