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Oct. 5, 2022

TOPA and EFMP Streamline Processes

All TRICARE Operations and Patient Administration (TOPA) Flight Services, as well as the Exceptional Family Member Program (EFMP) office are now located on the 3rd Floor of A-Wing at Wilford Hall Ambulatory Surgical Center (WHASC). These services include: Referral Management: This office processes Durable Medical Equipment Referrals for all DoD beneficiaries as well as Home Health Referrals for TRICARE Prime patients. All other referral services are provided by Consult Appointment Management Office (CAMO). Patient Travel: This office conducts program briefings and manages claim submissions for TRICARE Prime patients who have medical appointments over 100 miles from the Military Treatment Facility. Medical travel claims must meet DoD requirements for travel and accommodation reimbursement. This office also provides Defense Travel System assistance for members who are sent on medical Temporary Duties (m-TDY). Patients utilizing these benefits must visit Patient Travel prior to traveling. Members Services: Includes support for new patient registration and registration updates for established patients, Incapacitated Child Program, Interpreter Services, Line of Duty Determination, Eligibility Verification, and Lifetime Pharmacy Encounters. TRICARE/Benefits Counseling: Includes Primary Care Manager (PCM) reassignments, TRICARE for Life briefings, elective surgery requests, education on TRICARE benefits, and support for billing questions. Release of Healthcare Information: Patients can request copies of medical records or drop off documents to be uploaded into their Electronic Health Record. Record requests can be emailed to EFMP: This is a mandatory enrollment program that works with other military and civilian agencies to provide comprehensive and coordinated community support, housing, educational, medical, and personnel services to families with special needs. Active duty members enroll in the program when they have a family member with a physical, emotional, developmental, or intellectual disorder that requires specialized services so their needs can be considered in the military personnel assignment process. To Enroll in TRICARE, contact TRICARE Enrollment at 844-866-9378 To check the status of a referral, contact CAMO at 210-916-9900 For more information on military healthcare, visit the website at To view medical Records, Log into the MHS GENESIS Patient Portal For Benefit and Referral information, visit Humana at

Aug. 26, 2022

Women’s Equality Day: Female leaders blaze a trail in military medicine

While countless groundbreaking women paved the way, an all-female leadership team is blazing new trails in modern military medicine.As a first for military medicine here, there’s a female commanding general and deputy/vice commander at the helm of the 59th Medical Wing and Brooke Army Medical Center, as well as an all-female command team at the San

Aug. 25, 2022

Physical Therapy launches Direct Access Clinic, walk-in hours

Last updated: Aug. 25, 2022Joint Base San Antonio's Active Duty members no longer have to schedule an appointment to seek treatment for acute (meaning symptoms have been occurring for less than 14 days) musculoskeletal issues. The 59th Medical Wing's Physical Therapy team has launched a Direct Access Clinic where Active Duty patients can seek

Aug. 16, 2022

JBSA Lackland and Randolph Pharmacies implement changes to improve service

This article last updated Aug. 17, 2022The Joint Base San Antonio-Lackland and Randolph Pharmacy teams are changing some of their processes to improve service to beneficiaries.The following process updates will take effect Sept. 6, 2022Process Update #1 - Pick up Process ChangeAs of Sept. 6, 2022, patients will no longer need to stand in line to

July 28, 2022

Monkeypox declared public health emergency: What Airmen and Guardians need to know

The World Health Organization declared monkeypox a public health emergency on July 23. With more than 4,000 cases in the United States, Airmen and Guardians should know the risks and how to stay safe.

July 15, 2022

San Antonio Market celebrates first anniversary as a unified healthcare system

The San Antonio Market is the Defense Health Agency’s largest multi-service market. It’s sprawled across the region, encompassing Brooke Army Medical Center, Wilford Hall Ambulatory Surgical Center, 10 stand-alone military treatment facilities, seven dental treatment facilities, the DoD’s only Level I Trauma Center and Burn Center, and over 100 specialty services – staffed by about 14,000 Army, Navy, Air Force, civilian and contract personnel.

May 23, 2022

San Antonio Market readies for civilian personnel transfer to Defense Health Agency

This summer, the San Antonio Market will lead the process to administratively transfer government civilian personnel, property and systems to the Defense Health Agency.The Realignment of Personnel, Property and Systems, or RePPS, will mark the final stage of the market’s transition to DHA.“Our people are our focus, we are committed to open and

May 20, 2022

New leader takes reins at AETC

Lt. Gen. Brian Robinson took the reins of Air Education and Training Command from Lt. Gen. Brad Webb during a change of command ceremony here May 20. Air Force Chief of Staff Gen. CQ Brown, Jr. presided over the ceremony and emphasized the importance of the AETC mission to recruit, train and educate Airmen.

April 28, 2022

59 MDW: Training hours allow readiness capabilities

The 59th Medical Wing will conduct training every week beginning Wednesday, May 4, 2022.All 59th MDW clinics will be closed from 7:00 a.m. to 9:15 a.m. on Wednesday mornings to allow time for readiness training.“There is going to be a rotating schedule to cover the different categories of the Comprehensive Medical Readiness Program,” said Chief

April 1, 2022

San Antonio Market closes drive-thru COVID-19 screening, testing locations

The San Antonio Market, to include Brooke Army Medical Center and the 59th Medical Wing, will close their consolidated drive-thru COVID-19 screening and testing sites April 1.BAMC Screening/TestingBAMC opened its drive-thru site in March 2020, screening and testing more than 76,000 individuals over the past 24 months. The decision to close the

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