Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the
MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

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Royal Thai Air Force nurses assist U.S. Air Force medical personnel during a patient transport training exercise on the flight line at Kelly Airfield in San Antonio, Texas.


241031-F-VY285-1003

Royal Thai Air Force nurses assist U.S. Air Force medical personnel during a patient transport training exercise on the flight line at Kelly Airfield in San Antonio, Texas. The exercise was part of a professional exchange with the 59th Medical Wing, allowing the visiting nurses to gain practical experience in U.S. military medical procedures and readiness operations. (U.S. Air Force photo by Senior Airman Matthew-John Braman)

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Senior Airman Matthew John Braman
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INTERNATIONAL, DHA, medical, 59mdw, training, RTAFN



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