Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

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Under Secretary of the Air Force Gina Ortiz Jones speaks with Maj. Molly McCowan, 433rd Medical Squadron clinical nurse, during her visit to 433rd Airlift Wing members at Wilford Hall Ambulatory Surgical Center, Joint Base San Antonio-Lackland, Texas, to view COVID-19 vaccination efforts, Oct. 2, 2021. (U.S. Air Force photo by Tech. Sgt. Samantha Mathison)

Oct. 7, 2021

USECAF receives insight into COVID-19 vaccinations at Reserve wing

JOINT BASE SAN ANTONIO-LACKLAND, Texas — Under Secretary of the Air Force Gina Ortiz Jones visited the 433rd Airlift Wing here to meet with Reserve Citizen Airmen leaders on mandatory COVID-19 vaccination efforts, Oct. 2, 2021.

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