Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

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U.S. Army Lt. Col. Andrew Mendedorp, left, the chief of urology at Tripler Army Medical Center, Honolulu, Hawaii, and U.S. Air Force Lt. Col. Necia Pope, a urologist with the 59th Medical Wing, Joint Base San Antonio-Lackland, operate on a patient at Hospital del Sur in Choluteca, Honduras, May 21, 2021. U.S. military doctors arrived in Choluteca for a urologic surgical readiness training exercise to provide essential surgeries to pre-selected Honduran patients. (Courtesy photo)

June 1, 2021

59th MDW medics assist Honduras hospital during Resolute Sentinel 21

CHOLUTECA, Honduras (AFNS) -- U.S. Air Force and Army military doctors were in Choluteca, Honduras, May 12-27, to assist a local hospital with urologic surgeries during Resolute Sentinel 21.

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May 5, 2020

Redefining 'normal' mental health care still means delivering quality patient care

JOINT BASE SAN ANTONIO-RANDOLPH, Texas  — Mental Health Technicians (4Cs) in Air Education and Training Command are redefining what “normal” is during the COVID-19 pandemic, while still delivering quality patient care in various different methods and providing Disaster Mental Health services when requested.

U.S. Air Force Lt. Gen. Steven Kwast, commander of Air Education and Training Command, officially addresses the men and women of the First Command for the first time as their commander during a change of command ceremony Nov. 16, 2017, at Joint Base San Antonio-Randolph, Texas. Kwast, a U.S. Air Force Academy graduate, will pass command of AETC to Lt. Gen. Brad Webb July 26, 2019. (U.S. Air Force photo by Sean Worrell)

July 10, 2019

Kwast salutes AETC team for "failing forward" in learning, innovation

In the nearly two years since Lt. Gen. Steve Kwast took command of Air Education and Training Command, there has been change across many fronts of the Air Force’s recruiting, training and education enterprise.

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