An official website of the United States government
A .mil website belongs to an official U.S. Department of Defense organization in the United States.
A lock (lock ) or https:// means you’ve safely connected to the .mil website. Share sensitive information only on official, secure websites.

Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the
MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

News & Gallery

Articles

News | May 23, 2019

Base exercise participation; services to remain open

By 59th Medical Wing Public Affairs

The 59th Medical Wing is participating in a simulated mass causality exercise, on both JBSA-Lackland and Randolph on Tuesday, June 25.

The purpose of the exercise is to assess the wing's medical emergency capabilities while providing a hands-on training opportunity to practice the necessary skills needed if confronted with a crisis situation.

Although all 59th MDW services and facilities will remain open while the exercise is being conducted, patients may experience longer than normal wait times. 

We appreciate your patience during this time as we continue to provide patient-centered care while ensuring our Warrior Medics are mission ready.

Don’t forget to keep your family’s information up to date in DEERS!