During this time of national emergency, we are dedicated to ensuring we provide timely access to medical care for those who need it the most. We also are committed to protecting our patients from unintended illness resulting from exposure to others. Due to an increase in local COVID-19 cases and JBSA’s increased health protection condition, we are taking additional safety precautions by leveraging our drive-thru and virtual healthcare options for primary care and pharmacy services.

In general, if you are feeling ill, please stay home and take care of yourself. If you are experiencing a medical emergency, please call 911.  Otherwise, please call your clinic before coming in to any medical facility.  You can evaluate your symptoms using the CDC’s self-checker, available at https://www.cdc.gov/coronavirus/2019-ncov/symptoms-testing/index.html.  If you have questions or symptoms you’d like to discuss with a healthcare professional, call the San Antonio Military Health System (SAMHS) COVID-19 Nurse Advice Line at 210-581-2266, option 6. The advice line is available Monday-Friday from 7 a.m. to 7 p.m. and weekends from 10 a.m. to 4 p.m. After hours, please call the MHS Nurse Advice Line at 1-800-TRICARE (874-2273), option 1 or visit MHSNurseAdviceLine.com for a web or video chat. You also can send a secure message through the TOL Secure Messaging function or call the Consult Appointment Management Office (CAMO) at 210-916-9900 to book a virtual appointment from your home.

To minimize the risk to patients and staff, our primary care clinics have transitioned to virtual care. Most routine care such as preventive examinations and follow-ups are being deferred; however, immediate needs to include medication renewals, and well-baby exams for 12 months and under, are still being provided.  Patients will be booked a virtual appointment and will be called by a member of their provider team to address their needs. In-person visits will only be conducted when coordinated in advance at the Taylor Burk Clinic (Camp Bullis), CPT Jennifer M. Moreno Clinic (JBSA-FSH), BAMC Main Campus, Wilford Hall Ambulatory Surgical Center and Randolph Clinic.  We ask that patients not come into any primary care clinic for an appointment unless directed to by their provider team.  The McWethy Troop Medical Clinic and Reid Clinic will remain open during normal hours and continue to provide support, to include sick call, to trainees on JBSA.  Military medical readiness activities will be converted to virtual care unless PCSing, deploying, on flight status, in training, retiring or separating.

Patients should expect to see the following changes regarding pharmacy hours:

• Moreno, Schertz, and Westover pharmacy - 7:30 a.m. to 4:30 p.m.
• Taylor Burk pharmacy - 7 a.m. to 4 p.m. 
• Gateway Bulverde, Randolph Satellite, Lackland Satellite, Randolph Clinic, Wilford Hall
  • Monday through Friday 8 a.m. to 4 p.m.

Schertz, Westover, and Gateway Bulverde labs will be closed. Patients can use the lab at any on-base facility across JBSA as they will remain open, Monday through Friday 7 a.m. to 4 p.m.

We will continue to take proactive steps, working alongside our military and community partners, to both contain the spread and mitigate the impact of the virus. As this situation is rapidly evolving, we will be sure to share any updates and appreciate your patience and support. Your health and safety remain our top priority.