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Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the
MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

News & Gallery

Articles

News | Feb. 1, 2021

COVID-19 convalescent plasma; how to save a life today

By Staff Sgt. Amanda Stanford

The Department of Defense Blood Donation Centers are looking for volunteers to donate COVID-19 convalescent plasma.

COVID-19 convalescent plasma is human plasma collected from individuals whose plasma contains anti-SARS-CoV-2 antibodies.

“Do for somebody what they can’t do for themselves,” said Staff Sgt. Kiersten Zardee, Armed Services Blood Bank Center non-commissioned officer in charge of aphaeresis operations. “Giving antibodies saves lives.”

The DoD set a goal to collect 10,000 units in 2020. The goal for 2021 is sustaining the amount of CCP collected at each location. In effort to help reach that goal, the Armed Services Blood Donor Center at Joint Base San Antonio-Lackland has set a goal to collect 20 units a week.

Patients who have recently recovered from COVID-19 and want to donate can contact the Armed Services Blood Donor Center at 210-292-8100.

Don’t forget to keep your family’s information up to date in DEERS!