Customer Service

Your health is our mission. We strive to provide excellent customer service and quality care to all our patients. Our customer service teams are dedicated to ensuring you are satisfied with your medical care.

Consult and Appointment Management Office (CAMO) 

Contact CAMO to schedule appointments with your Primary Care Manager (PCM) or schedule/check the status of a specialty care referral. Call 210-916-9900 or 800-443-2262.

Wilford Hall Information Desk

Can't find the answer you're looking for here? Contact the Wilford Hall information desk, located in the Atrium, for help with general questions regarding our Military Treatment Facilities. Please note that our information desk volunteers do not have access to your patient records and cannot assist with specific questions regarding your healthcare. Call 210-292-4277 or 210-292-7412.

Patient Advocates

Patient Advocates can assist with patient safety or Quality of Care concerns. The Patient Concern/Complaint Resolution process is:

1st Level: Clinic or Section Patient Advocate
2nd Level: Flight or Squadron Leadership
3rd Level: Group Patient Advocate

Visit our Patient Advocate page for more information.

Beneficiary Counseling and Assistance Coordinator (BCAC)

BCACs educate and help you with TRICARE-related inquiries. Call 210-292-7848.

Debt Collection Assistance Officer (DCAO)

DCAOs help with resolving debt collections due to unpaid TRICARE claims. The debt must be in collections or listed on your credit report. Call 210-292-7848.

Interactive Customer Evaluation (ICE)

ICE is a web-based tool that collects your feedback on services at this facility.